FAQs
Do you offer free shipping?
Yes, we offer free standard shipping on eligible orders. Any applicable shipping charges will be shown at checkout before payment.
Will I receive tracking information?
Absolutely. Once your order ships, you will receive a tracking number via email so you can monitor your package every step of the way.
What if my item arrives damaged or defective?
No worries — if your item arrives damaged, defective, or incorrect, contact us within 48 hours with photos, and we will arrange a replacement or full refund at no extra cost.
What is your return policy?
We offer a hassle-free return policy on eligible items. If you’re not satisfied, you may return your product within the return window in unused condition and original packaging. Please refer our return policy for more information.
Are payments secure?
Yes. All payments are processed through encrypted, PCI-compliant payment gateways. Your personal and financial information is fully protected.
Can I cancel or change my order?
Orders can be modified or canceled before despatch. Please contact us immediately, and we’ll do our best to accommodate your request.
What if my package is lost or delayed?
If your package is lost in transit or significantly delayed, contact our support team. We will investigate with the carrier and ensure you receive your order or a refund.
Do you ship to PO Boxes or APO/FPO addresses?
Yes, most orders can be delivered to PO Boxes and APO/FPO addresses, depending on the carrier and product size.
How can I contact customer support?
Our support team is available to help. You can reach us via email : support@primecart.world or through the Contact Us page, and we’ll respond as quickly as possible.
How long does shipping takes?
Orders are typically processed within 1–2 business days. Standard delivery usually takes 7–15 business days, depending on your location.